Zenith Bank introduces customer friendly app

Zenith Bank has introduced Zenith Intelligent Virtual Assistance (ZIVA) to enable customers perform financial transactions and real-time customer service from their mobile phones.

The Group Managing Director/Chief Executive, Zenith Bank, Mr Ebenezer Onyeagwu, said that ZIVA is an Artificial Intelligence (AI) powered Chatbot on WhatsApp that customers can enrol by simply adding the bank’s verified WhatsApp mobile number 07040004422 on their mobile devices, agree to the legal terms of use and then initiate a conversation.

He said this product provides the convenience for the bank’s customers to interact and transact on a 24 hours basis on the encrypted WhatsApp platform.

He explained that with this capability to respond to chats/queries anchored on the existing WhatsApp platform, customers will be able to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime.

Also, customers would be able to confirm cheques, pay bills, apply for loans, block their accounts, and request mini statements, amongst other banking services.

“The launch of ZIVA is driven by the need for additional secured channels of communication with our customers as we deepen our retail penetration”

“Since the behavioural pattern of the modern customer dictates that they want to engage with brands over the channel of their choice, it was really important for us as a leading financial services institution and a pioneer of several technological innovations in the financial services industry to implement this solution.


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